Q: Can I install SilverFoxSpy remotely? |
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A: No. You need to have the phone physically in your hand for about 15 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code to download. The install begins automatically and setting the options is simple. You can also change the settings and control some aspects of the phone itself, with secret remote SMS commands.
Note about iPhone:
iPhone installs are not downloaded this way, but installed through the Cydia utility on an already jailbroken iPhone. Remote SMS commands are not available in the “Basic” level products but are included in all standard versions of Light, Pro and Pro-X.
A remote control program (FCTL) is also offered to make sending commands easier, which you can install on your own Monitor phone. FCTL is designed for use on a Symbian Monitor phone, for Symbian and Windows Mobile Targets only. (Other platform versions offer customized SMS commands.) |
Q: How can I tell if SilverFoxSpy is on my phone? |
A: There is no way to detect SilverFoxSpy once installed. SilverFoxSpy is not a virus and must be deliberately installed onto the Target phone directly, with a unique set of steps and configurations. It will not perform any functions that were not configured by human intervention. However, it does not install any visible program menus, folders or icons (iPhone version can choose to Hide/Unhide the icon for access). Once installed, it may only be accessed or uninstalled by equally deliberate human intervention.
You should not let anyone that you do not trust access your device. |
Q: How do I see the SMS, Call Logs, Email and Location Tracking information? |
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A: Login to your account at login.flexispy.com with your Username and Password to see all your captured information. From your account you can read the individual events (click on any event to open it), or you can download a spread sheet with all events. We offer download in RTF, CSV or XML format. |
Q: How big is the program installed on the phone? |
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A: The file size can be between 200k to 800k,depending on the actual product and version. If you are capturing data such as SMS, Call Logs, Email and Location, this data is also stored on the local phone memory until each time your scheduled transfer occurs into the web account. Prolonged capturing without reporting will continue to grow in size indefinitely, until it can finally report again or until capturing is turned off (either from the settings screen or by SMS command). |
Q: Can I move the software from one phone to another? |
A: Yes, you can. We officially state that you can move the software between any COMPATIBLE devices, anytime within the subscription period. That is, any model we officially support, within the same Operating System platform that you actually purchased the software for.
For example, we support and sell software for multiple platforms such as Windows Mobile, Symbian, Blackberry and iPhone. Whenever you order software, you must specifically order it for the type of system you will install it on. This is exactly the same as the difference between Mac and Windows. If you purchase software for a Macintosh computer, you may be able to install it onto another Macintosh running the same Operating System (provided you aren’t breaking the licensing agreement), but it should be obvious that it won’t run on a Windows PC. For that you would need to go back to the store and purchase the correct Windows version of the software, and they wouldn’t let you trade it six months after you purchased it. It’s an entirely different product for a completely different Operating System, even if it does the same thing on the other computer.
This is no difference with mobile phones, which are really just small computers with different Operating Systems. You cannot install software for a Windows Mobile device onto a Blackberry, but you might be able to move it between other Windows Mobile phones that can support it, etc. This has nothing to do with the software itself. Our policy remains open regarding this; that you can freely move the software version you actually purchased, and activate it between any COMPATIBLE devices, as long as we officially support it on our list of PHONES from the web site. This is much more than many vendors offer, when they lock your license down to only a single device. |
Q: How do I move the software from one phone to another? |
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A: You must deactivate the software from one phone and then install and Activate on the new phone. You may keep the software installed on the original phone if you believe you might Activate it again in the future, but we recommend uninstalling if possible. Contact SUPPORT for more details. |
Q: How long does it take to receive an answer from Support? |
A: Our Support Team is on the job 24 hours throughout most of the week, with a split shift on some days. All Support Tickets should receive a response within 24 hours or less, while most tickets are answered much sooner than this. However please be patient during weekends and holidays, or in some cases when we may need to further research your issue.
Please include all necessary information such as model Target phone, service provider, exact details of the problem, etc. The more information you provide in your Ticket, the quicker we can help if we don't need more information. |
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