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The provision of goods and services is subject to availability. In cases of unavailability, Fox Forensics will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. Fox Forensics reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Our official refund policy is for 10 days from the date of purchase. If you experience any problems during this time please contact us IMMEDIATELY. In the unlikely event that we are unable to assist, please note that our refund guarantee is EXTENDED throughout any period you are actively working with us to resolve the problem. No reasonable request for refund will be unreasonably denied. This approach is also considerably quicker than filing for a chargeback. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to:
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